Core Business Scenarios
No Image
Test Drive Invitation
Accurately identify customer intent and efficiently drive test drive conversions
- Accurately identifies customer focus points and provides fast, precise answers regarding model configurations, pricing, and promotions
- Automatically identify customer purchase intent and available time, guiding them to complete test drive appointments
- Automates the entire sales follow‑up process from customer identification and inquiry resolution to task assignment
Business Value
35%
Increase in Test Drive Conversion
95%
Satisfaction Rate Achieved
30%
Faster Customer Response
No Image
After-Sales Service & Customer Care
Rapidly respond to customer needs and enhance brand loyalty
- Provide status tracking for maintenance/repair services without waiting for human customer service
- Proactively conduct maintenance reminders and recall notifications to improve customer satisfaction and loyalty
- Automatically follow up and conduct satisfaction surveys after test drives/services to collect improvement feedback
Business Value
50%
Reduction in After‑Sales Inquiry Response Time
25%
Increase in After‑Sales Satisfaction Rate
20%
Improvement in Customer Retention Rate
Ushering a New Chapter in Intelligent Conversations
Let Zenava AI empower your enterprise to intelligently upgrade customer conversation scenarios