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AI Agents for Chat
24/7 Omnichannel Online Presence
Never Miss Any Communication with Customers
Zenava enables real-time communication with customers 24/7 via their preferred channels — whether it's web pages, apps, social media or messaging platforms. Enterprises no longer have to worry about customer wait times or missed business opportunities, significantly boosting customer satisfaction and retention rates
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Support rich‑media communication including text, images, and videos
Accurately Identify Customer Intent
Zenava not only understands text but also interprets information across multiple formats such as images and videos, delivering a rich conversational experience. It enables complex multi‑turn dialogue for information gathering, accurately identifies customer intent, and efficiently resolves customer issues
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Capable of sensing customer emotions from expressions
Respond in a Friendly and Respectful Manner
Zenava, equipped with personality modeling, possesses language comprehension and emotion perception capabilities. It can identify emotions from expressions and respond in a friendly, respectful manner, making customers feel cared for and providing a professional service experience
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Create Ultimate Customer Service Experience
Flexibly Meet Customer Demands
While adhering to enterprise policies and brand guidelines, Zenava can flexibly meet personalized customer needs—enhancing customer experience while ensuring safety and compliance.
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Possess Empathy and Judgment
Drive end‑to‑end closed‑loop business processes
With empathy and judgment, Zenava can use tools like a human agent to complete tasks such as sending SMS messages, creating work orders, querying customer information, and sending invitation notifications—enabling closed‑loop
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Applications and Quantified Effects
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Automated Customer Service on B2B Enterprise Websites, Achieving Lead Capture Rates of Up to 46%
Zenava independently engages website visitors, automatically performing initial lead qualification and information collection
- Covers pre-sales reception during all time slots, achieving unmanned customer service on the official website
- Lead conversion rate as high as 46%, exceeding manual lead conversion rate of 40%
- Product business knowledge updated at minute level, ensuring service accuracy and professionalism
Enable A Smart Lock Customer to Achieve End‑to‑End After‑Sales Service Automation, Saving a Total of 6.21 Million Annually
Zenava combines multi-turn conversations with image understanding to accurately identify issues and independently complete smart lock troubleshooting
- Independent reception rate reaches 83%
- Annual total cost savings of 6.21 million
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Ushering a New Chapter in Intelligent Conversations
Let Zenava AI empower your enterprise to intelligently upgrade customer conversation scenarios